Shipping Policy

At Cenorajewels we strive to deliver your order as quickly and efficiently as possible. Please take a moment to review our shipping policy below:

Shipping Origin: We ship all orders from our Kalyan (Mumbai ) Warehouse, ensuring that your products are carefully managed and dispatched swiftly.
Free Express Shipping: We offer free express shipping across India.

For Major Cities, orders typically arrive within 3-4 working days.
For the rest of India, delivery may take 5-7 working days, depending on your location.

Delivery Window: Orders are delivered between 9:00 AM and 8:00 PM, Monday to Sunday.
Holiday Hours: Any order placed on a holiday will be processed the next business day.

Processing Time: Orders typically takes Upto 24 hours to process. Once processed, your order will be dispatched for delivery. Orders placed before 3pm are usually dispatched same day.
Order Tracking: Once your order has been shipped, you will receive order confirmation and once the order is packed you will receive the email and WhatsApp with a tracking number. You can track your shipment through our website or WhatsApp tracking or by contacting our customer support team for updates.

Damaged Goods: In the unlikely event that your order is damaged in transit, please contact our customer service team immediately on the same day of delivery with the unboxing clear photographs or video proof of the damaged goods. We will assist you in processing a refund, replacement, or exchange based on the situation.
Missing Items: If any items are missing from your package, please notify us immediately. In the unlikely event that your order is damaged in transit, please contact our customer service team immediately on the same day of delivery with clear photographs or video proof of the missing goods.

Third-Party Couriers: We use reliable courier partners for all deliveries. However, external factors such as weather conditions, holidays, local issues or force majeure reasons may cause delivery delays. Cenorajewels is not liable for delays caused by third-party couriers.
Tracking Issues: In some rare instances, tracking information may be temporarily unavailable. Please feel free to contact our support team if you encounter any delivery related issues.

Incorrect Address: Please double-check your delivery address at the time of ordering. And if any error inform immediately to receive at correct address ,Charges might apply if we have to ship again.

Product Damaged During Shipping: If the product is damaged during shipping, please contact our customer service with your order details and photos/videos of the damage within 24 hours of receipt. A refund, exchange, or replacement will be processed after a full review.
Incorrect Items Sent: If you receive the wrong product, please contact us within 24 hours of receiving your order. We will arrange for a replacement or refund based on your preference.
Unopened Items: In cases where a product is not damaged but you simply wish to return it, our Return Policy will apply

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