Refund policy

CENORA JEWELS

Return, Refund & Exchange Policy

At Cenora Jewels, we want you to shop with confidence. Every piece is carefully prepared and packed to deliver a premium experience.

Our policy is simple: We offer exchanges and store credit only. Cash refunds are not available for change of mind or personal preference, subject to applicable consumer protection laws.

1. Exchanges & Store Credit

If you wish to exchange your purchase, please contact us within 3 days of delivery at cenorajewels@gmail.com or Instagram @cenorajewels.

Eligible customers may choose:

• Exchange: Replace your purchase with another eligible product.
• Store Credit: Receive credit equivalent to the eligible product value, redeemable on a future purchase at Cenora Jewels.

Store credit is not redeemable for cash and may be used toward a future purchase, subject to the terms communicated when it is issued.

2. Product Eligibility

To qualify for an exchange or store credit, the product must be:

• Unused and unworn.
• In its original condition, without damage or alterations.
• Returned with its original packaging and accessories, wherever applicable.

All requests are subject to product inspection and approval. Please contact us before sending any item back.

3. Watches & High-Value Products

Watches and other high-value products require special handling. Reverse pickup may not be available.

For eligible watch exchanges, customers must arrange and pay for return shipping through a trackable courier service.

A ₹120 exchange shipping and processing charge applies to eligible watch exchanges. This charge must be paid by the customer.

Customers are responsible for safe packaging and retaining the tracking details until the product reaches Cenora Jewels.

The exchange will be processed after the returned product is received and successfully inspected.

4. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, incorrect, or materially different from its description, please notify us within 3 days of delivery, providing clear photos or videos of the product and packaging.

Our team will review the issue and provide an appropriate resolution in accordance with applicable consumer protection laws. Depending on the circumstances, this may include a replacement, exchange, store credit, or refund where legally required.

5. Items Not Eligible for Change-of-Mind Exchanges

Exchange requests may be declined if:

• The product has been used, worn, altered, or damaged after delivery.
• The request is made outside the stated timeframe.
• The product does not meet the eligibility conditions.
• The request is based solely on a change of mind, personal preference, styling preference, or price comparison.

Minor variations in color or shade caused by lighting, photography, or screen settings do not by themselves qualify as product defects.

Products purchased under special promotional or heavily discounted offers may be excluded from change-of-mind exchanges, subject to applicable law.

6. Shipping & Processing

Customers are responsible for applicable return shipping costs for eligible exchanges unless otherwise agreed or required by law.

Please do not send any product back without prior confirmation from our team.

Exchanges and store credit will be processed after the returned product has been received and inspected. Our team will communicate the outcome and applicable timelines.

7. Important Information

By placing an order, customers acknowledge that they have read and understood this policy.

Cenora Jewels reserves the right to verify the condition and eligibility of products before approving an exchange or issuing store credit. Nothing in this policy limits any rights or remedies available to customers under applicable law.

8. Order Cancellation Policy

Once an order has been successfully placed and confirmed, it cannot be cancelled at the customer’s request. This is because orders are processed for preparation, quality checks, packaging and dispatch shortly after confirmation.

We request customers to carefully review their order details, product selection, personalization requirements and delivery address before placing an order.

This policy does not affect any cancellation or refund rights available under applicable consumer protection laws.

 

9. Contact Us

For exchange requests or assistance, please contact:

Email: cenorajewels@gmail.com

Instagram: @cenorajewels

Thank you for choosing Cenora Jewels. We appreciate your trust and support.